Every call, text and email on the customer's record.
Your phones, texting and email run inside StackDrive, so nothing lives in a rep's personal phone. Website leads route automatically, response times are tracked, and recorded calls are coached.
Included in every StackDrive plan
JPMaya Roy
Website chatScore 82 · HotAssigned by round-robin
Jordan P.
First call
Wed 8:04 AM
- Build rapport88Strong
- Discover needs91Strong
- Present value74Developing
- Confirm next step90Strong
“I'll hold the XLE for you Saturday at 10:30.” 2:48
Follow-up drafted from the call
Hi Maya, it's Jordan at Riverside Motors. The RAV4 XLE is held for you Saturday at 10:30. Bring your Civic's registration and we'll appraise it while you drive.
What Phones, texting & call coaching does
- Your own business number
- A business number for your dealership, an IVR menu you can remap, staff extensions and voicemail that files itself to the right record.
- Two-way texting and email
- Text and email customers from the record, with delivery status on every text and inbound replies routed to the right contact.
- Round-robin lead routing
- Leads from your website chat and web forms go to the next opted-in rep in rotation, and first-response time is tracked for every lead.
- Call recording with disclosures
- Calls are recorded for reps whose role has call coaching on, covering their outbound calls and calls to their direct extension, and callers hear a recording disclosure whenever an inbound call is recorded. On outbound calls where consent rules call for it, the rep is reminded to follow your consent procedure. Calls to a department or ring group aren't recorded. Every call's outcome is logged.
- AI call coaching
- Recorded calls are scored on four selling skills: building rapport, discovering needs, presenting value and confirming a next step. Each score is tied to the exact quote from the call, and managers see team trends and gaps.
- Follow-ups drafted from the call
- Turn a call into a follow-up text or email in one click. Every statement about the customer, the vehicle or the next step is tied to a quote from the call.
What it replaces
The separate tools this department usually pays for, and what they typically cost.
- Phone system & call logginge.g. business VoIP, hosted PBX$300–$900/mo
- Two-way textinge.g. Podium, Kenect$250–$600/mo
- Call recording & coachinge.g. the coaching side of Car Wars or CallRevu$300–$800/mo
- Estimated monthly ranges for one rooftop from typical published pricing, not vendor quotes. See the full comparison
Questions about Phones, texting & call coaching
Can we keep our existing phone numbers?
Contact us about your current numbers. During setup StackDrive gives each dealership its own business number and messaging registration.
Are text messages and call minutes included?
Yes, from your shared pool of 1,000 premium interactions per user per month. Texts and call minutes past the pool keep working and are billed per unit; AI actions pause at the limit unless the owner turns on overage billing after the trial.
How does AI call coaching score a call?
Calls are transcribed and scored on four skills: building rapport, discovering needs, presenting value and confirming a next step. Each score cites the part of the transcript it's based on, or is marked not observed, so reps can see exactly why.
Your dealership. Moving together.
Start your 14-day trial today. Setup takes minutes: your dealership, your phone number, your team.
Card required at sign-up · not charged until day 15 · cancel any time before then