A service drive that knows the customer.
Repair orders open on the same customer and vehicle record your sales team built. Technicians clock time against each job, and customers get a text when the estimate is ready, when work starts and when the vehicle is ready.
Add-on module · +$299/mo per rooftop
DSChecked in
2019 Sienna LE
Front brakes
In progress
2017 Tacoma SR5
Check engine light
Ready
2021 RAV4 XLE
Oil change and tire rotation
Luis M.1.2 h
Text to Maya Roy
Riverside Motors: Good news, your 2021 RAV4 XLE (RO #5521) is ready for pickup!
Delivered
What Service does
- Repair orders
- Labor, parts and warranty lines on every RO, with a board that shows where each job stands.
- Technician time
- Clock-in and clock-out, flagged and actual hours, and technician notes on inspection findings.
- Inspections and repair order photos
- Flag each inspection point red, yellow or green with the technician's notes, and attach photos to the repair order so your advisor can walk the customer through what the technician saw.
- Automatic customer updates
- Customers get a text when their estimate is ready to review and approve online, when the repair starts and when the vehicle is ready for pickup, plus a reminder about 24 hours before a booked appointment.
- Service history on the vehicle
- Every repair order stays on the vehicle's record, in a Service History tab your service team and owners can open from the vehicle page.
- Connected to parts
- Parts used on a repair order move stock in Parts Ops, so the counter knows what went out.
What it replaces
The separate tools this department usually pays for, and what they typically cost.
- Service shop managemente.g. Tekmetric, Shopmonkey$200–$500/mo
- Estimated monthly ranges for one rooftop from typical published pricing, not vendor quotes. See the full comparison
Questions about Service
Is Service included in the base price?
Service Ops is an add-on at $299 USD or $399 CAD per rooftop per month.
Do customers get texts automatically?
Yes. When a repair order's estimate is ready, when the repair starts and when the vehicle is ready for pickup, the customer gets a text automatically. Booked appointments get a reminder about 24 hours ahead. Texts come from your dealership's number once it's set up.
Can service staff use the same logins as sales?
Yes. Everyone is a user on the same account, with roles and department access you control.
Your dealership. Moving together.
Start your 14-day trial today. Setup takes minutes: your dealership, your phone number, your team.
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